Reviews

Kerry is an absolute asset to Raymond Massey & Son. From the inital contact she went out of her way to come to my home to make it easier for us. She was professional, caring, compassionate and down to earth. The guidance and support she gave in such a heartbreaking time, we will never be able to repay or forget. Kerry ensured everything was covered and went above and beyond. Funeral Directors need more Kerrys!

Sadly had to use Raymond Massey when my partner passed away.
I found them to be very professional and friendly.
Kerry kept me informed through this very sad time. I would highly recommend them.

Recently We lost our Son Andrew, We got in touch with Raymond Massey to discuss funeral arrangements, there we met Kerry Swan, a lovely Lady who helped my Wife and I choose how we wanted our Son to be buried. She handled everything with care and compassion as we were very upset, nothing was too much trouble. She also supervised the viewing of our Son in their Chapel of Rest with great care and understanding of how we would feel. When we were leaving she hugged us both. She rang to check on us several times later to see if we were ok.The whole process was handled in a very satisfactory way.
This Lady is an asset to her profession and we would recommend anyone to Massey & Son Funeral Directors.
Rob & Sue.

The service received from Amy was very good and the family have no complaints at all. Raymond Massey is part of a group of funeral directors and is the service received from others in the group that let them down.
When we first contacted Raymond Massey & Son it was out of normal office hours so not unreasonably the call was dealt with by a central office, this was not a problem other than we were seriously mislead by them. We told our mother would be taken to chapel of rest in Stockport overnight before being brought back to Dukinfield the following day to which we agreed. I was disappointed to learn when I spoke to Amy this was not the case. Mum would be kept at Stockport until nearer the date of the funeral and only brought to local office if we wished to see her before the funeral. I was not happy about this, but I could nothing about it at this time. Amy apologised and gave us confidence everything would be ok from this point. To be fair the family was happy with the service we received from Amy at Raymond Massey.
Unfortunately, before the funeral Amy went off sick and Anthony from Elizabeth Way took over whist nothing major went wrong, it took numerous attempts to get the order of service right, something so simple took far too many attempts. Even during the funeral, he was wanting to check details. We wanted donations instead of flowers and he got the charity completely wrong. We were very satisfied with all other staff on the day, they were friendly but professional.

Amy and the team were amazing from our initial meeting right through to the day of the funeral, and queries afterwards too. They helped make our very sad day a very personable and special one, and nothing was too much trouble. Thank you so much xxxx