Reviews

The service received from Amy was very good and the family have no complaints at all. Raymond Massey is part of a group of funeral directors and is the service received from others in the group that let them down.
When we first contacted Raymond Massey & Son it was out of normal office hours so not unreasonably the call was dealt with by a central office, this was not a problem other than we were seriously mislead by them. We told our mother would be taken to chapel of rest in Stockport overnight before being brought back to Dukinfield the following day to which we agreed. I was disappointed to learn when I spoke to Amy this was not the case. Mum would be kept at Stockport until nearer the date of the funeral and only brought to local office if we wished to see her before the funeral. I was not happy about this, but I could nothing about it at this time. Amy apologised and gave us confidence everything would be ok from this point. To be fair the family was happy with the service we received from Amy at Raymond Massey.
Unfortunately, before the funeral Amy went off sick and Anthony from Elizabeth Way took over whist nothing major went wrong, it took numerous attempts to get the order of service right, something so simple took far too many attempts. Even during the funeral, he was wanting to check details. We wanted donations instead of flowers and he got the charity completely wrong. We were very satisfied with all other staff on the day, they were friendly but professional.

Amy and the team were amazing from our initial meeting right through to the day of the funeral, and queries afterwards too. They helped make our very sad day a very personable and special one, and nothing was too much trouble. Thank you so much xxxx

Amy and Sam - usually when writing a review its easy, but this is the hardest one ever- you and your team were brilliant taking care of my Son Stephen. As a family we had never ever had to deal with a funeral and we had no idea what to do, you put us at so much ease, making what seemed to be so complicated easy and stress free. The total professionalism of Raymond Massey was outstanding, and I can't thank you enough for everything you did to make my sons send off special.

Excellent service from the 1st minute of contact. Was such a difficult time for my family and Amy was caring , compassionate and very professional. Everything was explained clearly and excellent advice throughout. On the day, Sam and his collegues were the perfect team to help us through this. I have no hesitation in recommending this company 100%.

Truly professional and compassionate at what is a difficult time. The current COVID situation doesn't help, but the whole team managed everything perfectly. I had everything explained throughout the process and was given advise to help me make decisions. Thank you Amy for your help with everything!
Even on the day I decided I wanted some flowers from my Dads display to lay at the plaque for my Mum. I only thought about it whilst entering the crematorium grounds, but I spoke to Sam before the service and he sorted it straight after. It's the little things!
Thank you so much for making everything easier to deal with.

Through the course of my work I have been present at many funerals that have been directed by Raymond Massey’s, and each and every one has been managed with the utmost level of respect, compassion and attention to detail. Amy and Sam Massey are a sister and brother team who run the business, and together they offer a genuinely warm and caring service to their customers. In communication with them, it is clear that they always do their very best to make sure everything goes right for their customers, at a time when people are most in need of it to do so. I have no hesitation in recommending them.

Sam, Amy and staff were absolutely brilliant from the moment we first made contact until after mum's funeral. Raymond Massey's were just perfect; professional, personal and showed utmost care and consideration at all times. I would not hesitate to recommend them to everyone. I knew that mum was being cared for by people who treated her the way they would treat their own family member. Amy and Sam gave us peace of mind during a distressing time and guided us through the process with confidence and consideration at all time. Thank you so much. Susan