Google
John Pitman
Kerry at the Dukinfield office was very good at easing the burden in my time of need and advising myself and my son & daughter in choosing what was required for the funeral. Lisa, the chosen celebrant, also helped us immensely.
What our customers say about us
Raymond Massey & Son Funeral Directors prides itself on the service that we offer so we are always happy to receive feedback and independent reviews provided by families we have worked with. Here are some featured five and four star reviews and positive comments our families have left us, collected from Google and MuchLoved.
If you would like to provide feedback please don’t hesitate to get in touch.
Google
Ellen Clayton
Sadly had to use Raymond Massey when my partner passed away. I found them to be very professional and friendly. Kerry kept me informed through this very sad time. I would highly recommend them.
Google
Ellen Clayton
Sadly had to use Raymond Massey when my partner passed away.
I found them to be very professional and friendly.
Kerry kept me informed through this very sad time. I would highly recommend them.
Google
robert baldwin
Recently We lost our Son Andrew, We got in touch with Raymond Massey to discuss funeral arrangements, there we met Kerry Swan, a lovely Lady who helped my Wife and I choose how we wanted our Son to be buried. She handled everything with care
Google
robert baldwin
Recently We lost our Son Andrew, We got in touch with Raymond Massey to discuss funeral arrangements, there we met Kerry Swan, a lovely Lady who helped my Wife and I choose how we wanted our Son to be buried. She handled everything with care and compassion as we were very upset, nothing was too much trouble. She also supervised the viewing of our Son in their Chapel of Rest with great care and understanding of how we would feel. When we were leaving she hugged us both. She rang to check on us several times later to see if we were ok.The whole process was handled in a very satisfactory way.
This Lady is an asset to her profession and we would recommend anyone to Massey & Son Funeral Directors.
Rob & Sue.
Google
Leigh Clifton
Excellent, professional service who we would highly recommend. Raymond Massey arranged my sister Jean's Funeral and from start to finish I could not fault them! Hopefully we won't need you again for a while though.
Google
Scott Leigh
You were all amazing throughout and Ben really helped us through the day, guiding us on what was going to happen and was respectful at all times. Cannot thank you enough.
Much Loved
Ian Brammer
The service received from Amy was very good and the family have no complaints at all. Raymond Massey is part of a group of funeral directors and is the service received from others in the group that let them down. When we first contacted Raymond
Much Loved
Ian Brammer
The service received from Amy was very good and the family have no complaints at all. Raymond Massey is part of a group of funeral directors and is the service received from others in the group that let them down.
When we first contacted Raymond Massey & Son it was out of normal office hours so not unreasonably the call was dealt with by a central office, this was not a problem other than we were seriously mislead by them. We told our mother would be taken to chapel of rest in Stockport overnight before being brought back to Dukinfield the following day to which we agreed. I was disappointed to learn when I spoke to Amy this was not the case. Mum would be kept at Stockport until nearer the date of the funeral and only brought to local office if we wished to see her before the funeral. I was not happy about this, but I could nothing about it at this time. Amy apologised and gave us confidence everything would be ok from this point. To be fair the family was happy with the service we received from Amy at Raymond Massey.
Unfortunately, before the funeral Amy went off sick and Anthony from Elizabeth Way took over whist nothing major went wrong, it took numerous attempts to get the order of service right, something so simple took far too many attempts. Even during the funeral, he was wanting to check details. We wanted donations instead of flowers and he got the charity completely wrong. We were very satisfied with all other staff on the day, they were friendly but professional.
Much Loved
Ann Millington
Amy and the team were amazing from our initial meeting right through to the day of the funeral, and queries afterwards too. They helped make our very sad day a very personable and special one, and nothing was too much trouble. Thank you so much
Much Loved
Ann Millington
Amy and the team were amazing from our initial meeting right through to the day of the funeral, and queries afterwards too. They helped make our very sad day a very personable and special one, and nothing was too much trouble. Thank you so much xxxx
Much Loved
Ian
Really glad I chose Raymond Massey and Son. They helped us through every step and where always helpful and supportive.
Google
sheila richardson
Amy and Sam - usually when writing a review its easy, but this is the hardest one ever- you and your team were brilliant taking care of my Son Stephen. As a family we had never ever had to deal with a funeral and we
Google
sheila richardson
Amy and Sam - usually when writing a review its easy, but this is the hardest one ever- you and your team were brilliant taking care of my Son Stephen. As a family we had never ever had to deal with a funeral and we had no idea what to do, you put us at so much ease, making what seemed to be so complicated easy and stress free. The total professionalism of Raymond Massey was outstanding, and I can't thank you enough for everything you did to make my sons send off special.